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Negotiation training

Dealing with Difficult People + Situations

Few people are truly irrational – but tactics and emotions can break a negotiation. Build the skills and tools to deal with difficult people more effectively.

Book an initial call How the training works
  • Emotions + biases
  • Negotiation styles
  • Breaking deadlocks

Sound familiar?

When negotiations get difficult

Powerful emotions

Always present and sometimes difficult to handle.

Win-lose counterparts

Bullish, demanding behaviour that only aims for a win-lose outcome.

Losing control

Negative emotions start affecting your thinking and behaviour.

Unexpected deadlock

Caused by bullish behaviour, negative emotions or unrealistic demands.

How it works

What you learn

  1. 1

    Emotions

    How emotions affect decisions

    Yours and the other party’s – even when carried over from unrelated events.

  2. 2

    Styles

    Negotiation styles

    Understand both styles and their impact on flow and results.

  3. 3

    Biases

    Reduce cognitive biases

    Limit the effects of overconfidence and egocentrism on your thinking.

  4. 4

    Rapport

    Use positive emotions

    Build rapport, goodwill and mutual respect.

Your benefits

What changes in tough negotiations

You stay in control – and close deals where both parties are satisfied.

Book an initial call
  • Handle difficult counterpartsDeal successfully with people who won’t give you what you want.
  • Joint problem solvingBrainstorm solutions together – without committing to anything.
  • Control in stressful momentsKeep emotional situations under control.
  • Break deadlocksInstead of walking away, find a way to close the deal.

Initial call

Let’s find out how your team can handle tough negotiations.

A short, no-obligation conversation about your team and goals.

Book an initial call